Help Desk Outsourcing Services

Services
Elinext团队在交付帮助企业提高服务质量的服务台解决方案方面有良好的记录, speeding up performance, increasing customer satisfaction, and ensuring long-term profitability. More than two decades of experience, our proprietary help desk product, 中国十大彩票网为其他客户提供的全周期服务——所有这些都使中国十大彩票网从其他帮助台外包公司中脱颖而出.
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Our Help Desk Services
Services
Outsourced help desk services at Elinext cover every aspect of system development, 确保每一个解决方案都能为客户带来长期利益.
Custom Help Desk Software Development
IT as a Service (ITaaS)
Service Desk Customization
Disaster Recovery as a Service (DRaaS)
Technical Product Support
QA & Testing
Custom Help Desk Software Development
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使用Elinext团队提供的定制帮助台软件开发服务,自动化客户支持的所有方面. Solutions we build include such core capabilities as automation suite, reporting & optimization, and ticket management. 除此之外,中国十大彩票网还确保每个系统的开发方式都是易于定制的. Whether it is a reward system, self-service capabilities offered by AI, some important integrations, etc. — our engineers will ensure your ability to get them all.

IT as a Service (ITaaS)
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通过Elinext提供的信息技术服务,增强您对IT的信心,优化您公司的投资. ITaaS we offer, cover a range of services, including the creation of business-oriented IT strategy, security & backup services, cloud migration services, infrastructure management & monitoring, etc. -充分利用科技的力量,为您的企业提供竞争优势.

Service Desk Customization
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通过中国十大彩票网提供的定制服务,使您的服务台成为您商业战略的中心和成功的主要驱动力. Elinext团队将定制您现有系统的每个元素,使其反映您的业务目的, as well as to adhere to your brand design. 从电子邮件和门户模板到无限的自定义字段捕获您需要的任何数据, we have got you covered.

Disaster Recovery as a Service (DRaaS)
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使用Elinext提供的DRaaS,确保您的业务在任何不可预见事件的情况下快速和完全恢复. We will test your help desk system regularly, develop a risk management strategy, ensure 24×7 monitoring, and provide all the needed support in case some event occurs. DRaaS中包含的所有服务都旨在为您提供在需要时访问业务关键数据的能力.

Technical Product Support
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通过Elinext团队提供的支持服务,确保您的帮助台系统不受停机和故障的影响. Our specialists will identify all the bottlenecks in your system to eliminate them, will make upgrades to the existing database, 准备一个系统使用指南和一个分步故障排除指南-任何需要的,以确保您的企业将能够从使用帮助台系统中获得所有的好处.

QA & Testing
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确保您的帮助台软件解决方案是最新的,并准确地执行与QA & testing services Elinext offers. 中国十大彩票网的专家将测试您的解决方案的每一项,并执行所有需要的修复和更新, ensuring your ability to enjoy a fully-functional system. Whether there is a need for some minor fixes or significant changes, we will inform you ASAP, 并采取所有必要的步骤,使您的解决方案以最好的方式为您的业务工作.

Types of Help Desk Systems We Develop

Solutions
Elinext团队构建了各种类型的帮助台系统——所有这些都通过与客户公司内的流程保持一致而统一起来, and offering wide opportunities for customization.
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Mobile Help Desk Software
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Enterprise Help Desk Software
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Software as a Service (SaaS)
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On-Premise Help Desk Software
Mobile Help Desk Software
Taking advantage of the latest technologies, Elinext团队创建的帮助台移动应用程序可以在所有类型的移动设备上顺利工作. 除了为中国十大彩票网的客户提供支持,同时在智能手机或平板电脑的方便工作的能力, 中国十大彩票网也非常关注中国十大彩票网交付的安全问题和解决方案的功能.
Enterprise Help Desk Software
When developing help desk solutions for enterprises, 中国十大彩票网确保包括每一个可以对中国十大彩票网客户的业务表现产生积极影响的功能. These include IT asset management, service request fulfilment, account management, survey management, 以及其他能够最大化员工生产力和提高部门间沟通的功能.
Software as a Service (SaaS)
由Elinext团队开发的Web帮助台系统可以安装在桌面,也可以通过浏览器和移动应用程序方便地访问. With technical support, system maintenance & upgrade, and data backup included in the package, such solutions ensure continuous smooth performance.
On-Premise Help Desk Software
Keeping an eye on the latest trends, Elinext团队构建了一个内部的帮助台系统,它包含了现代解决方案的所有功能, 从实时聊天到使用机器学习技术实现的先进分析工具. By integrating help desks with Google Drive, Active Directory, email service, VoIP, and other services, we ensure our clients’ ability to get the most out of delivered solution.
Case studies
Case studies
查看中国十大彩票网完成的一些项目,可以让您了解您的业务如何从Elinext提供的外包帮助台服务中受益.
Personal Task Management App

一位来自德国的企业家聘请了Elinext开发一款任务规划和跟踪应用程序.

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Software for Roofing and Solar Paneling Contractors

加拿大一家软件即服务(SaaS)公司与Elinext合作,为屋顶和太阳能板承包商开发软件.

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E-Commerce Website Builder

一家加拿大电子商务初创公司聘请Elinext为零售商开发一个子网站构建平台.

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E-Commerce Consumer Electronics Website

德国一家大型电子产品零售商聘请了Elinext帮助其开发电子商务网站.

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Sales Order and Offer System

The multinational, 总部位于瑞士的复印和打印设备制造商委托Elinext开发销售订单和报价系统.

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Web CRM for a Singaporean Technology Company

新加坡的一家科技公司与Elinext合作开发了一个CRM应用程序,作为其商业管理软件家族的一部分.

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Sales Analytics Platform for a Chainsaw Manufacturer Brand

一家美国数字机构与Elinext合作,为一家大型跨国电锯和其他手持设备制造商开发定制产品.

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Marketing App for Bars and Restaurants

客户是德国的一家初创公司,他们想要创建一个酒吧推广应用程序,将酒吧和餐厅与游客联系起来.

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Mobile App Testing for Be-Bound Telecom Provider

The Be-Bound application allows users to add and use Email, Facebook and Twitter accounts; get news, weather; find local points of interest and access other favorite apps: real-time stock exchange, currency converter, translator, flight tracker, GPS navigation - all built in.

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Online Used Cars Auction Platform

该项目是一个汽车拍卖平台,B2B客户可以直接出售自己的汽车,也可以通过出售汽车来扩大车队.  

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